Try another cable and charger – cables often break unnoticed on the inside.
Try another socket or a different USB port.
Restart the phone – sometimes only the software is stuck.
Look into the charging port with a torch: can you see lint or dirt? Please do not poke around with metal such as needles or paper clips – it can damage the contacts.
Try wireless charging if your phone supports it. If it charges wirelessly, the problem is usually the port.
Moisture warning? If the phone warns about liquid in the port, do not charge it and let it dry.
When the charging port needs replacing
If the phone only charges when you hold the cable at a certain angle, the plug sits loosely or it no longer charges with any cable, the charging port is usually worn or damaged. Often a professional cleaning is enough first – we check that for you.
A charging port replacement costs from CHF 59 for iPhone and from CHF 79 for Samsung. If the phone charges but drains quickly, the battery is more likely the cause.
Yes. Lint from your pocket is often the cause. We clean the port carefully and only replace it if it is really faulty.
How long does a charging port replacement take?
For most models 30 to 60 minutes.
How can I tell whether the battery or the port is to blame?
If the phone does not charge at all or only at a certain angle, it is usually the port. If it charges normally but does not last long, it is more likely the battery.
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